Shipping Policy

Thank you for choosing our floral designs. To ensure that your flowers arrive in pristine condition, please read our delivery guidelines below:

Fresh Flower Bouquets: Requires at least seven (7) days advanced notice. Because we source fresh blooms specifically for your order, strictly no cancellations are allowed once the order is confirmed and payment is made.
Other Products (Preserved Flowers, etc.): For items in stock, we can arrange shipping as early as the next day after your order is placed.
Availability: For non-fresh flower items, if a product is currently out of stock, we will contact you to discuss pre-order options or alternative styles.

Our delivery service is currently exclusive to Metro Manila.
For areas just outside Metro Manila (such as parts of Cavite, Laguna, or Rizal), please message us before placing your order to see if we can accommodate the schedule.

3. Delivery Method

To protect the delicate nature of your flowers, we ship exclusively via Lalamove (Car/Sedan).
We ensure all bouquets are securely packed before transit and provide specific handling instructions to the driver.

Standard Delivery: For orders below ₱4,000, the delivery fee will be based on Lalamove’s real-time rates and shall be shouldered by the customer (or paid upon delivery).
Free Shipping: Enjoy FREE delivery within Metro Manila for every single-receipt purchase of ₱4,000 PHP and above.

Please specify your preferred delivery window during checkout (e.g., 10:00 AM - 2:00 PM or 2:00 PM - 6:00 PM).
Please ensure a recipient is available to receive the flowers during the scheduled slot. If the delivery fails due to the recipient being unreachable, any redelivery or return-to-sender fees will be charged to the customer.

Immediate Inspection: Flowers are perishable and fragile. Please inspect the bouquet immediately upon arrival.
Evidence Required: In the unlikely event of significant damage (e.g., broken stems, severely crushed packaging), please provide the following:
Clear Photos: Close-ups of the damage and a photo of the entire bouquet.
Unboxing Video: To protect both parties, we require a complete video of the unboxing process. The video must clearly show the condition of the package upon arrival and the specific damage found.
Reporting Window: Please send your photos and videos to our customer service (via Instagram DM / WhatsApp / Viber) within 2 hours of receipt. We regret that we cannot process claims submitted after this window or without valid video/photo evidence.