Shipping Policy

A legal disclaimer

We are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us through Facebook, Messenger, Instagram, or other Meta platforms.

Personal Data We Collect

We may collect the following information when you engage with us through Facebook or place an order:

Personal Information: Name, mobile number, email address, and delivery details (recipient name, address, and notes).
Account Information: Profile name, messages, or interactions with our Facebook page or advertisements.
Transaction Information: Order details, payment confirmation, delivery schedules.
Technical Data: Cookies, IP address, and activity data through Facebook’s advertising and tracking tools.

We only collect personal data that is necessary for providing our floral bouquet services.

Purpose of Collection and Use

Your personal data will be processed for the following purposes:

To process and deliver floral bouquet orders.
To confirm, update, and manage customer inquiries via Messenger or calls.
To send promotional offers, discounts, or seasonal campaign updates (with your consent).
To improve customer experience and personalize marketing.
To comply with legal and regulatory obligations.

Data Sharing and Disclosure

We do not sell or trade your data. However, we may share your information with:

Delivery Providers: To complete delivery to the recipient.
Payment Processors: For secure transaction processing.
Facebook/Meta Platforms: When engaging with ads or campaigns, subject to their Facebook Data Policy.
Government Agencies/Authorities: If required by law.

Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes stated above, or as required by law. After such period, your data will be securely deleted or anonymized.

Your Data Privacy Rights

Under the Philippine Data Privacy Act, you have the right to:

Be Informed – Know how your personal data is collected and used.
Access – Request a copy of the personal data we hold about you.
Rectify – Correct inaccuracies in your personal information.
Erase or Block – Request deletion of your data where legally permissible.
Object – Withdraw consent to processing for direct marketing purposes.
File a Complaint – Raise privacy concerns with the National Privacy Commission (NPC).

Data Security

We implement organizational, physical, and technical measures to protect your data from unauthorized access, alteration, or disclosure. However, please note that electronic transmissions over the internet cannot be guaranteed to be 100% secure.

Cookies and Tracking

We may use cookies or similar technologies in our Facebook ads or website to track interactions, improve targeting, and measure campaign performance. You may adjust cookie preferences through your browser or Facebook settings.

Contact Us

For questions or concerns about this Privacy Policy or to exercise your data privacy rights, please contact:

Phone: +63 928 184 9118